RESERVATION AND PAYMENT
A completed booking form and receipt of deposit is required in order to secure the dates requested.
We will acknowledge all emails and send you confirmation upon receipt of your booking form and deposit.
The balance of your payment is due eight weeks before your holiday starts. Non payment of the balance by the due date shall be construed as a cancellation of the contract.
CANCELLATION AND INSURANCE
If any unforeseen circumstances cause you to cancel your holiday at 'The Signal Box' you must inform us immediately in writing; we will make every effort to re-let the cottage (in which case all monies will be returned to you less a small administration fee of £25) and waive the outstanding balance. Unfortunately, if we are unable to re-let you will be liable for the full payment. We strongly recommend that you take out appropriate cancellation and travel insurance for your holiday.
In the interests of safety or for any other reason beyond our control, we reserve the right to cancel or alter arrangements made for you. In this unlikely event we will notify you immediately and guarantee to return to you in full any and all payment/charges (including the deposit) made by you.
As the owners of 'The Signal Box', we shall not be liable for death or any personal injury to you. No liability is accepted for any other damage, injury, loss, or expense accidental or otherwise, or any inconvenience to you or any member of your party and/or your or their belongings, damage by or to any third party or for damage to any motor vehicle or its contents which may be suffered, incurred, arise out of or in any way connected with the holiday howsoever caused. This includes any and all circumstances beyond our direct control.
WIFI / MOBILE TELEPHONE
Broadband internet speed and access are subject to provider availability and are offered at no charge to guests. We cannot be held responsible for the day-to-day speed of the Internet or if no Internet is available at any time during your stay. A WIFI service to ‘The Signal Box’ is supplied free of charge and connectivity should not be relied upon nor used for business use; the connection is generally suitable for web browsing and emails but not for streaming video, films or online gaming. Given the rural location, mobile telephone reception can be patchy and network-dependent. If either service is important to you, please discuss this prior to booking.
CARE OF THE PROPERTY
You and the members of your party are responsible for taking good care of the property during your stay. On departure, all equipment and contents must be left clean and tidy as found (except linen and towels to be laundered). Any damages or breakages in the property are the joint responsibility of you and the member(s) of your party that have caused the damage or breakage. The repair/replacement cost is payable upon demand and, subject to any incurred losses, not limited to loss of rental and other consequential charges as may be directly incurred by us as the owners of 'The Signal Box'. Minor breakages (eg glasses and crockery ) will not usually be charged for being reasonable wear and tear but you must report any breakages, damage or loss before departure.
'The Signal Box' is a non-smoking property throughout. In the event of any member of the party not complying with this a charge may be made for additional cleaning and any redecoration required.
Children under 16 years old must always be supervised whilst in the accommodation and grounds.
All keys to the property must be returned at the end of your stay; a charge will be made for replacement keys/locks.
A security deposit of £150 per week is to be paid at the time of full balance payment. Subject to you having taken all reasonable care as described, this deposit will be refunded to you in full within 14 days of the end of your holiday. You will be asked to provide further details in order to refund this deposit.
Under no circumstances may more than 4 persons occupy 'The Signal Box'. Names and addresses of all people staying at the property need to be given at the time of booking. We reserve the right to refuse or revoke bookings from parties which may in our opinion prove unsuitable as a result of the guest's behaviour or otherwise towards/in/at the property. You and each one of the members of your party are responsible for acting in a responsible manner during the holiday period.
RIGHT OF ENTRY
We reserve the right to enter the property at any reasonable time for the purpose of emergency repairs should they become necessary. We will respect your right to privacy and confidentiality and accommodate any reasonable request as to timing or arrangements in this. The property must be securely locked when you and the members of your party are out and care taken not to expose the property to any risk such as fire, flooding or water damage. We reserve the right to retake possession of 'The Signal Box' at any time for any reasonable reason and in particular where serious misconduct has arisen in or around the property.
INCLUDED IN YOUR RENTAL
Electricity, water, and an initial basket of logs for the wood burner are all included in the hire charge. This is a self-catering property, but we provide a range of additional items to make your stay more enjoyable. In the kitchen we provide a starter pack containing: coffee, tea, fresh milk and sugar amongst a few other 'welcome' treats. Also provided is a range of cleaning materials including: washing up liquid, dish cloths, multi-purpose cleaners, kitchen roll, foil and cling film. For the bathroom we provide a couple of toilet rolls, toilet cleaner and air freshener.
Beds are made up ready with feather duvets and a couple of feather pillows per person (synthetic pillows are available on request). Cotton bath towels, hand towels, bath mats, and tea towels are provided and can be changed weekly for a two-week stay. A travel cot with bedding and highchair can be provided on request. Please note that due to the layout and fabric of the building the use of fixed stair gates is not possible.
ARRIVALS AND DEPARTURES
Arrival is anytime after 3pm, please contact us in advance so that we can make arrangements to hand over the keys. Departure is no later than 10am on the last day of your booking. No refund will be made for later than booked arrival or early departure.
Well-behaved, fully house trained dogs are very welcome by prior arrangement (usually a maximum 2 large dogs). Please note as detailed in the property description 'The Signal Box' has reverse level accommodation with the living area on the first floor accessible by two different staircases – an internal spiral staircase plus an external galvanised metal straight flight of steps.
Dogs must not be left unattended in the property or in the grounds for any period whatsoever and are strictly not permitted on any furniture (including sofas, chairs and beds) at any time. Failure to respect this condition may result in a charge being made for additional cleaning, redecoration and replacement items required. Please bring with you any necessary pet bedding, throws, crate and towels/rugs for drying your dog(s) when required and ensure that the dog(s) are clean and dry before entering the building. A dog waste bin is conveniently located on the forecourt of the Station buildings adjacent to the footpath; please make use of this and promptly pick up after your dog(s) on each and every occasion.
We recognise and take seriously the importance of protecting guests’ data. Upon making a booking enquiry, guests will be requested to fill in an online form and submit Personally Identifiable Information; this will include your name, address, home and mobile telephone numbers and email address. By submitting your data you agree for it to be used by us solely for the legitimate purposes of managing and administering your booking including future communication with you about your booking and the accommodation. Your information will be held securely and we will never sell, trade or otherwise pass on your data to third parties without explicit permission or unless legally obliged to do so. You may request at any time for your personal data to be removed.
Finally, above all else we want you to enjoy your stay at 'The Signal Box'. If you have any concerns or questions, either before or during your stay, please do not hesitate to contact Richard or Nikki immediately either in person, by telephone (01548 550664 or 07900 187171) or by email (firstname.lastname@example.org).