Booking terms & conditions


RESERVATION AND PAYMENT

A completed booking form and receipt of deposit is required in order to secure the dates requested.

We acknowledge all emails received and will send you a confirmation email upon receipt of your booking form, deposit and final balance payment.

The balance of your payment is due eight weeks before your holiday starts.  Non payment of the balance by the due date shall be construed as a cancellation of the contract.

CANCELLATION AND INSURANCE

If any unforeseen circumstances cause you to cancel your holiday at 'The Signal Box' you must inform us immediately in writing; we will then make every reasonable effort to re-let the cottage.  In the event of a cancellation, refunds of amounts paid for the accommodation will only be made if we are able to re-let the property.  Any expenses or losses incurred by us in so doing will be deducted from the amount refunded.  We strongly recommend that you take out appropriate cancellation and travel insurance for your holiday.

In the interests of safety or for any other reason beyond our control, we reserve the right to cancel or alter arrangements made for you.  In this unlikely event we will notify you immediately and will return to you in full any and all payment/charges (including the deposit) made by you. 

COVID-19 

Where future Government restrictions result in us being unable to provide your booked stay, or the law prohibits your own travel, upon confirmation of this we will refund all monies paid by you in full.  You may also choose to exchange your dates at no additional charge (subject to availability and any difference in tariff). 

LIABILITY

As the owners of 'The Signal Box', we shall not be liable for death or any personal injury to you.  No liability is accepted for any other damage, injury, loss, expense accidental or otherwise or inconvenience to you or any member of your party and/or your or their belongings, damage by or to any third party or for damage to any motor vehicle or its contents which may be suffered, incurred, arise out of or in any way connected with the holiday howsoever caused.

WIFI / MOBILE TELEPHONE

A broadband internet service to ‘The Signal Box’ is supplied free of charge, connectivity should not be relied upon nor used for business use.  Please be aware that connection speeds/bandwidth may not support reliable video streaming, online gaming or watching ‘on demand’ television services.  Given our rural location, mobile telephone reception is patchy in places.  Guests are welcome to make use of our landline telephone in emergencies.

CARE OF THE PROPERTY

You and the members of your party are responsible for taking good care of the property during your stay.  On departure, all equipment and contents must be left clean and tidy as found (except linen and towels to be laundered).  Any damages or breakages in the property are the joint responsibility of you and the member(s) of your party that have caused the damage or breakage.  The repair/replacement cost is payable upon demand and, subject to any incurred losses, not limited to loss of rental and other consequential charges as may be directly incurred by us as the owners of 'The Signal Box'.  Minor breakages (eg glasses and crockery) will not usually be charged for being reasonable wear and tear but you must report any breakages, damage or loss before departure. 

'The Signal Box' is strictly a non-smoking property throughout.  In the event of any member of the party not complying with this a charge may be made for additional cleaning and any redecoration required.

All keys to the property must be returned at the end of your stay.  Failure to do so will incur a charge for replacement keys/locks.

A security deposit/damage bond of £150 per week is to be paid at the time of full balance payment.  Subject to you having taken all reasonable care as described, this deposit will be refunded to you in full within 7 days of the end of your holiday.  You will be asked to provide further details in order to refund this deposit.

GUEST NUMBERS

Under no circumstances may more than 4 persons occupy 'The Signal Box'.  Names and addresses of all people staying at the property need to be given at the time of booking.  We reserve the right to refuse or revoke bookings from parties which may in our opinion prove unsuitable as a result of the guest's behaviour or otherwise towards/in/at the property.  You and each one of the members of your party are responsible for acting in a responsible manner during the holiday period.

RIGHT OF ENTRY

We reserve the right to enter the property at any reasonable time for the purpose of emergency repairs should they become necessary.  We will respect your right to privacy and confidentiality and accommodate any reasonable request as to timing or arrangements in this.  The property must be securely locked when you and the members of your party are out and care taken not to expose the property to any risk such as fire, flooding or water damage.  We reserve the right to retake possession of 'The Signal Box' at any time for any reasonable reason and in particular where serious misconduct has arisen in or around the property.

INCLUDED IN YOUR RENTAL

Electricity, water and an initial basket of logs for the wood burner are all included in the hire charge.  This is a self-catering property, but we do provide a range of complimentary items to make your stay more enjoyable.  In the kitchen we provide a starter pack containing: coffee, tea, fresh milk and sugar amongst a few other 'welcome' treats.  Also provided is a full range of cleaning materials including: washing up liquid, dish cloths, multi-purpose cleaners, kitchen roll, foil and cling film.  For the bathroom we provide a couple of toilet rolls, toilet cleaner and air freshener. 

Beds are made up ready with feather duvets and a couple of feather pillows per person (synthetic pillows are available on request).  Cotton bath towels, hand towels, bath mats, and tea towels are provided and can be changed weekly for a two-week stay.  A travel cot with bedding and highchair can be provided on request.  Please note that due to the layout and fabric of the building the use of fixed stair gates is not possible.

DOGS

Well-behaved, fully house trained dogs over 12 months of age are very welcome by prior arrangement (usually a maximum of 2 large dogs).  Please note as detailed in the property description 'The Signal Box' has reverse level accommodation with the living area on the first floor accessible by two different staircases – an internal spiral staircase plus an external galvanised metal straight flight of steps.

Dogs must not be left unattended in the property for any period and are not permitted on any furniture (including sofas, chairs and beds) at any time.

Please bring with you any necessary pet bedding, crate and towels/rugs for drying your dog(s) when required and ensure that the dog(s) are clean and dry before entering the building.  A council-provided dog waste bin is conveniently located on the forecourt of the Station buildings; please make use of this and promptly pick up after your dog(s) on each and every occasion.

PRIVACY POLICY

We recognise and take seriously the importance of protecting guests’ data.  Upon making a booking enquiry, guests will be requested to fill in an online form and submit Personally Identifiable Information; this will include your name, address, home and mobile telephone numbers and email address.  By submitting your data you agree for it to be used by us solely for the legitimate purposes of managing and administering your booking including future communication with you about your booking and the accommodation.  Your information will be held securely and we will never sell, trade or otherwise pass on your data to third parties without explicit permission or unless legally obliged to do so.  You may request at any time for your personal data to be removed.

If you have any concerns or questions, either before or during your stay, please do not hesitate to contact Richard or Nikki immediately either in person, by telephone (01548 550664 or 07900 187171) or by email (loddiswellstation@outlook.com).